Email hello@braille.tools for product support, billing questions, accessibility feedback, security reports or institutional workflows.
Include your account email, the page you were using and a concise description of the issue. Do not send passwords or full payment-card details.
Tell us how many people need access, your expected document volume and the braille standards or output formats you require.
Report barriers with keyboard navigation, screen readers, contrast, labels or workflow clarity so they can be investigated.
Describe the affected URL, observed behavior and safe reproduction steps. Avoid including sensitive document content.
Send email to hello@braille.tools. Use a descriptive subject such as Product support, Billing, Accessibility, Security or Institution inquiry.
For translation questions, include the selected language, braille grade, direction and output format. A small non-sensitive example helps us reproduce the issue.
Do not email confidential, medical, financial or legally sensitive source documents. Describe the layout problem and provide a redacted sample when possible.
Braille.tools does not provide certified transcription or legal compliance approval. Professional output should be reviewed by a qualified braille transcriber.
Use hello@braille.tools for support, billing, accessibility, security and institutional inquiries.
Include the affected page, your selected translation settings, expected result, actual result and a small redacted example if appropriate.
No. Do not email confidential or sensitive source files. Send a redacted example or describe the problem without exposing private information.
Yes. Include expected seats, document volume, required output formats and any procurement or data-handling requirements.